Cambridge IELTS 15, Test 1, Listening Part 2

    Matthews Island Holidays: listening answers and explanations

    Erica Matthews, who runs a small family rail-holiday company, gives a sales talk about her six-day Isle of Man tour. She covers what the company stands for, what the price includes and the booking rules, then takes you through the trip day by day.

    Questions 11-20 · 10 marks · 2 question blocks

    How the answers come

    Questions 11-14 come from the first half: the company, the travel options, the meals and the booking policy. Then she says 'what does the holiday consist of?' and the timetable (15-20) runs strictly from day one to day five, so each 'On day ...' is your signpost to move down a row.

    Answer key and self-check

    Type what you wrote and hit mark. Hide the key first if you haven't done the part yet. Every question number jumps to its explanation.

    QYour answerAnswer
    Questions 11-14 · Multiple choice
    11
    A
    12
    B
    13
    A
    14
    C
    Questions 15-20 · Table completion (ONE WORD AND/OR A NUMBER)
    15
    river
    16
    1422
    17
    top
    18
    pass
    19
    steam
    20
    capital
    Multiple choice

    Questions 11-14

    How to attack this block: Erica mentions almost every option, so you can't tick the first one you hear. Listen for which detail she actually confirms. Places, numbers and costs are all mentioned in passing, then one is pinned to the question: who meets you, which lunches, what costs extra.

    Question 11

    Answer: ANear the start, when she explains the company's philosophy

    What does Erica say makes her company different from the others?

    we don't aim to compete with other companies on the number of customers. What we do is build on our many years' experience - more than almost any other rail holiday company

    Question says → You hear

    • in business for longerour many years' experience - more than almost any other rail holiday company

    Why: 'Many years' experience, more than almost any other rail holiday company' is option A in different words: they've been running longer than most competitors.

    The trap: C is ruled out directly: they don't compete on customer numbers. B is the reverse of what she says, since they work in 'a small number of destinations'.

    Question 12

    Answer: BRight after she describes where the Isle of Man is

    Where does the tour manager meet the customers?

    Our holiday starts in Heysham, where your tour manager will meet you, then you'll travel by ferry to the Isle of Man.

    Question says → You hear

    • meet the tour managerwhere your tour manager will meet you

    Why: The holiday starts in Heysham and that is where the tour manager meets you. It's the first place she names and it's tied directly to the manager.

    The trap: Luton and Liverpool come next, as other ways people choose to travel (flying, or train then ferry). Nobody meets you there.

    Question 13

    Answer: AWhen she lists the nights and meals in the hotel

    How many lunches does the price cover?

    the price covers five breakfasts and dinners, and lunch on the three days when there are organised trips: day four is free

    Question says → You hear

    • lunches are includedlunch on the three days when there are organised trips

    Why: Lunch is included only on the three days with organised trips, so the answer is three.

    The trap: Five is said first, but it's breakfasts and dinners. Four is the free day, when people buy their own lunch in Douglas.

    Question 14

    Answer: CWhen she says 'Incidentally' and talks about booking

    What do customers have to pay extra for?

    If you make a booking then need to change the start date, for example because of illness, you're welcome to change to an alternative date or a different tour, for a small administrative fee.

    Question says → You hear

    • transferring to another datechange to an alternative date
    • pay extrafor a small administrative fee

    Why: Changing your start date is allowed, but it costs a small administrative fee. That fee is the extra payment, so C.

    The trap: B is the tempting one: many companies charge for late booking, but she says the price is the same 'at the last minute'. For A, she only says there's no supplement for single rooms.

    Table completion (ONE WORD AND/OR A NUMBER)

    Questions 15-20

    How to attack this block: The table follows the itinerary day by day, so 'day two', 'day three' and so on tell you exactly where you are. Read the Notes column before the audio: most gaps sit next to a nearby distractor (harbour, 979, café, castle), and the gap words are short and concrete.

    Question 15

    Answer: riverDay one, after the introduction and dinner

    What can you see from the hotel dining room?

    The dining room looks out at the river, close to where it flows into the harbour

    Question says → You hear

    • dining room has view of theThe dining room looks out at the river

    Why: 'Looks out at' means it has a view of. The thing it looks out at is the river.

    The trap: Harbour is in the same sentence, but only to say where the river ends up. The view is of the river.

    Question 16

    Answer: 1422Day two, when she talks about the Isle of Man's parliament

    In what year might Tynwald really have been founded?

    it dates back to 979. However, the earliest surviving reference to it is from 1422, so perhaps it isn't quite as old as it claims!

    Question says → You hear

    • may have been founded inthe earliest surviving reference to it is from 1422

    Why: 'However' introduces the correction: the oldest record is from 1422, so it may not be as old as claimed. Write it in digits.

    The trap: 979 is the claimed date, and the table already says 'not 979'. Use the table to rule it out.

    Question 17

    Answer: topDay three, after the tram and the electric train to Laxey

    Where on Snaefell does the train take you?

    From there it's an eight-kilometre ride in the Snaefell Mountain Railway to the top.

    Question says → You hear

    • train to the ... of Snaefellthe Snaefell Mountain Railway to the top

    Why: The mountain railway goes 'to the top'. The gap after 'the' and before 'of Snaefell' needs a noun, so top.

    The trap: Eight kilometres is a number in the same sentence, but the gap needs a place, not a distance. Café comes next, as where you have lunch.

    Question 18

    Answer: passDay four, the free day

    What does the company give you for day four?

    Day four is free for you to explore, using the pass which we'll give you. So you won't have to pay for travel on local transport

    Question says → You hear

    • Company provides athe pass which we'll give you

    Why: 'Which we'll give you' matches 'company provides'. The pass covers local transport and heritage sites.

    The trap: Nothing else is handed over, so the risk is spelling or form: write the singular 'pass' to fit 'a'.

    Question 19

    Answer: steamWhen she calls day five 'the highlight of the holiday'

    What kind of railway do you take on day five?

    with a ride on the steam railway, from Douglas to Port Erin

    Question says → You hear

    • railway train from Douglas to Port Erinthe steam railway, from Douglas to Port Erin

    Why: The route matches the table word for word, and the word before 'railway' is steam.

    The trap: Day three had an electric train and a mountain railway. Don't carry those over: day five is steam.

    Question 20

    Answer: capitalThe end of day five, after the coach to the headland

    What was Castletown in the past?

    From there you continue to Castletown, which used to be the capital of the Isle of Man, and its mediaeval castle.

    Question says → You hear

    • formerused to be

    Why: 'Used to be the capital' is paraphrased as 'former capital' in the table. The gap needs a noun after 'former', so capital.

    The trap: Castle is right after it, but the table already has 'has old castle'. The gap is what the town once was.

    The questions most people get wrong

    Question 13

    You hear five, four and three in about twenty seconds. Five is breakfasts and dinners, four is the free day. Lunch is only included on the three days with organised trips.

    Question 14

    Booking late sounds like an obvious extra cost, but Erica says the price is the same whenever you book. The only fee is for changing your date or tour.

    Question 16

    979 is the number you hear first and it's the famous claim. The table says 'not 979', so you need the other year: 1422, the earliest written reference.

    Words from this recording worth keeping

    personal touch(About the company)
    individual attention given to each customer
    supplement(Booking policy)
    an extra charge on top of the basic price
    administrative fee(Booking policy)
    a small charge for the office work of making a change
    functioning(Day 2)
    still working or operating
    leisurely(Day 3)
    slow and relaxed
    promenade(Day 3)
    a wide path for walking along the seafront
    heritage sites(Day 4)
    places of historical or cultural importance
    headland(Day 5)
    a high piece of land sticking out into the sea

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