Cambridge IELTS 18, Test 2, Listening Part 1

    Working at Milo's Restaurants: listening answers and explanations

    A man who wants restaurant work talks to a woman at an employment agency. She describes the staff benefits at Milo's Restaurants and the kind of person they want, then goes through two current vacancies: a breakfast supervisor and a junior chef.

    Questions 1-10 · 10 marks · 2 question blocks

    How the answers come

    All in order, and almost every answer comes from the woman. Questions 1-5 cover benefits, then the person specification. 'Let's have a look at the current job vacancies' starts the table: 6-8 are the Wivenhoe Street job, and 'the job at the City Road branch' gives 9-10.

    Answer key and self-check

    Type what you wrote and hit mark. Hide the key first if you haven't done the part yet. Every question number jumps to its explanation.

    QYour answerAnswer
    Questions 1-5 · Note completion (ONE WORD ONLY)
    1
    training
    2
    discount
    3
    taxi
    4
    service
    5
    English
    Questions 6-10 · Table completion (ONE WORD AND/OR A NUMBER)
    6
    Wivenhoe
    7
    equipment
    8
    9.75Also accepted: £9.75
    9
    deliveries
    10
    Sunday
    Note completion (ONE WORD ONLY)

    Questions 1-5

    How to attack this block: Benefits first, then requirements. One word only, so pick the key noun. The man suggests things that turn out not to be benefits (free uniforms, weekend discounts), so wait for the woman to confirm.

    Question 1

    Answer: trainingWhen she says Milo's is good at looking after staff

    What does every member of staff get?

    For example, all employees get training - even temporary staff.

    Question says → You hear

    • provided for all staffall employees get training

    Why: 'All employees' matches 'all staff'. Even temporary staff are trained, which the man finds unusual.

    The trap: Uniforms come next, but the man asks if they're free and she says she guesses not.

    Question 2

    Answer: discountStraight after the question about uniforms

    What can staff get at Milo's restaurants on weekdays?

    you can get a discount at any of their restaurants. … Even at weekends? … No

    Question says → You hear

    • at all Milo's Restaurantsat any of their restaurants

    Why: The discount works at any of their restaurants, but not at weekends. That's why the note says 'during weekdays'.

    The trap: If you hear 'Even at weekends?' and miss the 'No', the weekday limit looks wrong. It's the same benefit either way: discount.

    Question 3

    Answer: taxiWhen the man asks about getting there by bus

    What transport is paid for after midnight?

    if you have to do a late shift and finish work after midnight. the company will pay for you to get a taxi home.

    Question says → You hear

    • provided after midnightfinish work after midnight … pay for you to get a taxi

    Why: The company pays for a taxi home after a late shift, so taxi is the benefit.

    The trap: Bus and bike are also mentioned. The bus is how most people get there, and the bike is his own plan, not something provided.

    Question 4

    Answer: serviceWhen the man describes his last job as demanding

    What must staff keep at a high standard?

    We had to make sure we gave a really high level of service. … that will be equally important at Milo's.

    Question says → You hear

    • high standard ofa really high level of service

    Why: 'High level' matches 'high standard', and the woman confirms it will be 'equally important at Milo's'.

    The trap: Detail ('an eye for detail') comes right after and fits the meaning loosely, but 'a high standard of detail' isn't the phrase. The gap is the word after 'high level of'.

    Question 5

    Answer: English'So the only other thing that's required'

    What subject must the applicant have a certificate in?

    So the only other thing that's required is good communication skills, so you'll need to have a certificate in English.

    Question says → You hear

    • qualification ina certificate in English

    Why: A certificate is a qualification, and it's in English. Write it with a capital E.

    The trap: Communication is the skill they want, but the qualification itself is in English.

    Table completion (ONE WORD AND/OR A NUMBER)

    Questions 6-10

    How to attack this block: Read the table across each row: location, job, duties, pay. Expect a spelled-out street name, three prices in a row for the salary, and a day that's easy to confuse with the day the restaurant is closed.

    Question 6

    Answer: WivenhoeStart of the job vacancies

    On which street is the first vacancy?

    Wivenhoe. W-I-V-E-N-H-O-E. It's quite central, just off Cork Street.

    Question says → You hear

    • ... StreetThe first one is in Wivenhoe Street

    Why: The man asks 'Sorry, where?' and she spells it out. Copy the letters exactly, with a capital W.

    The trap: Cork Street is the nearby street mentioned straight after the spelling. It's only there to help find it.

    Question 7

    Answer: equipmentWhen she lists the supervisor's responsibilities

    What must the breakfast supervisor keep clean?

    checking all the procedures for cleaning the equipment are being followed.

    Question says → You hear

    • Making sure ... is cleanprocedures for cleaning the equipment

    Why: The thing being cleaned is the equipment. Portions are already in the table, so this is the second duty.

    The trap: Procedures is in the same phrase, but procedures are followed, not cleaned.

    Question 8

    Answer: 9.75When the man asks about the salary

    Also accepted: £9.75

    What is the starting hourly pay?

    In my last job I was getting £9.50 per hour. … to begin with, you'd be getting £9.75 but that goes up to £11.25 after three months.

    Question says → You hear

    • Starting salaryto begin with, you'd be getting £9.75

    Why: 'To begin with' means the starting salary, £9.75. The £ is printed in the table, so write 9.75.

    The trap: £9.50 is his old pay and £11.25 comes after three months. Only one of the three is the starting rate.

    Question 9

    Answer: deliveriesWhen she describes the City Road junior chef job

    What does the junior chef organise besides the stock?

    you'd be responsible for making sure there's enough stock each week - and sorting out all the deliveries.

    Question says → You hear

    • organisingsorting out all the deliveries

    Why: 'Sorting out' is the paraphrase for 'organising'. Write the plural, deliveries.

    The trap: Stock is already printed in the table. The gap is the second job in the sentence.

    Question 10

    Answer: SundayThe last answer, when he asks about the hours

    Which day does the junior chef get off once a month?

    they're closed on Mondays. But you do get one Sunday off every four weeks.

    Question says → You hear

    • No work on a ... once a monthone Sunday off every four weeks

    Why: Every four weeks is roughly once a month, and the day off is a Sunday. Capital S.

    The trap: Monday is said first, but the restaurant is closed every Monday, not once a month.

    The questions most people get wrong

    Question 8

    Three prices in two sentences: £9.50 (his old job), £9.75 (to begin with) and £11.25 (after three months). The table asks for the starting salary: 9.75.

    Question 10

    Mondays are said first, but the restaurant is closed every Monday. The table says 'once a month', which matches 'one Sunday off every four weeks'.

    Question 4

    'An eye for detail' comes right after and also sounds like a standard. The note's 'high standard of' matches 'a really high level of service'.

    Words from this recording worth keeping

    references(Start of the conversation)
    letters from past employers saying you are good at your job
    vacancies(Benefits)
    jobs that need filling
    reputation(Benefits)
    what people generally think of a company
    dynamic(Person specification)
    full of energy and new ideas
    an eye for detail(Person specification)
    the ability to notice small things
    portions(Breakfast supervisor)
    the amount of food served to one person
    get the hang of(Junior chef)
    learn how to do something
    promoted(Junior chef)
    given a higher position at work

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