Cambridge IELTS 5, Test 3, Listening Part 3

    Course feedback form: listening answers and explanations

    Two students, Annie and Ben, fill in a feedback form together for their Communication in Business course. They work out the course dates, then go through organisation, teaching, materials, testing and other comments, agreeing on good points and suggestions.

    Questions 21-30 · 10 marks · 1 question block

    How the answers come

    The form is filled in from top to bottom, and the students read out each heading as they reach it ('course organisation', 'course delivery', 'materials and equipment', 'testing and evaluation', 'other comments'). Answers come from both speakers, often one suggesting and the other agreeing.

    Answer key and self-check

    Type what you wrote and hit mark. Hide the key first if you haven't done the part yet. Every question number jumps to its explanation.

    QYour answerAnswer
    Questions 21-30 · Form completion (NO MORE THAN THREE WORDS AND/OR A NUMBER)
    21
    5th MayAlso accepted: 5 May / May 5th / May 5
    22
    16th JulyAlso accepted: Friday 16th July / 16 July / July 16th
    23
    clearAlso accepted: was clear
    24
    outlineAlso accepted: course outline / an outline / a course outline / the course outline
    25
    2nd halfAlso accepted: the 2nd half / second half / the second half
    26
    teachingAlso accepted: teachers / standard of teaching / standard of teachers
    27
    discussionAlso accepted: group discussion
    28
    handouts
    29
    written work
    30
    student supportAlso accepted: support for students
    Form completion (NO MORE THAN THREE WORDS AND/OR A NUMBER)

    Questions 21-30

    How to attack this block: Two dates first, then a run of good points and suggestions. The students read the headings aloud, which makes this easy to follow. Be careful in the first two gaps: both dates get corrected, and the second-half/beginning contrast in Q25 is easy to flip.

    Question 21

    Answer: 5th MayAfter the course code, when Annie asks 'when did we start?'

    Also accepted: 5 May / May 5th / May 5

    When did the course start?

    my birthday's on May 4th and … it must have been May 5th

    Question says → You hear

    • Dates: Fromit must have been May 5th

    Why: The course started the day after Annie's birthday, May 4th, so May 5th. Any normal date format is fine.

    The trap: May 4th is said first, but it's her birthday, not the start date.

    Question 22

    Answer: 16th JulyStraight after the start date

    Also accepted: Friday 16th July / 16 July / July 16th

    When does the course end?

    we finish at the end of this week, on Friday, so that's July … Er 16th, Monday was the

    Question says → You hear

    • towe finish at the end of this week, on Friday

    Why: Annie guesses the 15th, and Ben corrects it: Monday was the 12th, so Friday is the 16th. Write 16th July.

    The trap: Annie's 15th is the first date you hear, and the 12th is Monday's date. Only 16th is right.

    Question 23

    Answer: clearWhen Ben reads 'course organisation. What do you think?'

    Also accepted: was clear

    What was good about how the course was organised?

    think the organisation was clear

    Question says → You hear

    • Course organisation - Good pointsthe organisation was clear

    Why: Annie suggests 'clear' and Ben agrees. One word: clear.

    The trap: Not much of one, but 'easy' comes up soon after about the start of the course. It's a criticism, not a good point about organisation.

    Question 24

    Answer: outlineWhen Ben asks 'anything else for course organisation?'

    Also accepted: course outline / an outline / a course outline / the course outline

    What was useful to receive at the start?

    a good thing he gave us the course outline at the beginning, in the first session

    Question says → You hear

    • useful to have ... at beginning of coursehe gave us the course outline at the beginning

    Why: The tutor handed out the course outline in the first session. Write outline or course outline.

    The trap: 'First session' is how she describes when, but 'useful to have first session' makes no sense.

    Question 25

    Answer: 2nd halfWhen Annie turns to suggestions for improvement

    Also accepted: the 2nd half / second half / the second half

    When was there too much work?

    then all of a sudden in the second … of the course we got a whole load of work

    Question says → You hear

    • too much work in ... of the coursein the second … of the course we got a whole load of work

    Why: The work piled up in the second half of the course. Write second half (or 2nd half).

    The trap: 'At the beginning' is repeated, but the beginning was 'dead easy'. That's the opposite of too much work.

    Question 26

    Answer: teachingWhen Ben asks if 'course delivery' means teaching

    Also accepted: teachers / standard of teaching / standard of teachers

    What was good about the course delivery?

    what I thought was really good on this course was the … of teaching

    Question says → You hear

    • Course delivery - Good points: goodreally good on this course was the … of teaching

    Why: Annie praises the standard of teaching. After 'good' the gap takes teaching, or standard of teaching.

    The trap: She says some teachers were better than others, which sounds like a complaint. The point she makes is that the general standard was good.

    Question 27

    Answer: discussionWhen Ben asks for suggestions on delivery

    Also accepted: group discussion

    What sessions went on too long?

    when we had great long group discussion sessions that went on for hours and hours

    Question says → You hear

    • some ... sessions went on too longgroup discussion sessions that went on for hours and hours

    Why: The long group discussions were the problem. Write discussion or group discussion.

    The trap: She says 'I don't mean we shouldn't have group discussions'. She's criticising their length, not the sessions themselves.

    Question 28

    Answer: handoutsWhen Annie reads 'materials and equipment'

    What materials were good?

    sessions was the handouts … thought all the handouts were good actually

    Question says → You hear

    • Materials and equipment - Good points: goodthought all the handouts were good

    Why: Both students praise the handouts. Write the plural: handouts.

    The trap: Key texts and computers come next, but they're the problems, already printed under suggestions.

    Question 29

    Answer: written workUnder 'testing and evaluation', after the oral presentation

    What was there too much of?

    I'm not so sure about the written work … that there's just too much, it's really stressful

    Question says → You hear

    • too muchthere's just too much

    Why: Ben says there's just too much written work and it's stressful. Write written work.

    The trap: Final exams follow straight after, but they're about marking criteria, which is printed in the next line.

    Question 30

    Answer: student supportWhen Annie asks 'OK, any other comments?'

    Also accepted: support for students

    What do they rate as excellent?

    I thought student support was excellent.

    Question says → You hear

    • Other comments - excellentstudent support was excellent

    Why: 'Student support was excellent' matches the form directly. Write student support.

    The trap: Nothing else is said here, so just make sure you write both words.

    The questions most people get wrong

    Question 22

    Annie says July 15th and Ben corrects her: 16th, because Monday was the 12th. The corrected date, 16th July, is the answer.

    Question 25

    Annie talks a lot about the beginning being easy, so 'beginning' is tempting. The gap is where there was too much work: the second half.

    Question 29

    Under testing, the oral presentation is praised and the final exams are mentioned. The thing there was 'too much' of is the written work.

    Words from this recording worth keeping

    course outline(Course organisation)
    a short plan of what a course will cover
    course delivery(Course delivery)
    the way a course is taught
    on reserve(Materials and equipment)
    kept in the library for short loans only
    struggle(Testing and evaluation)
    something very difficult to do
    evaluated(Testing and evaluation)
    judged and given a mark
    criteria(Testing and evaluation)
    the standards used to judge something
    clarity(Testing and evaluation)
    being clear and easy to understand
    stressful(Testing and evaluation)
    causing worry and pressure

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