Total Health Clinic: listening answers and explanations
Julie Garcia visits the Total Health Clinic for the first time. Dr Carl Rogers checks her personal and insurance details, then asks about the pain she has been having, how she has treated it, the sport she does and her medical history.
Ten gaps in order, all from Julie's answers to Carl's questions. Questions 1-4 are personal details, 5-6 the problem, 7-10 sport and medical history. Carl moves to the problem with 'let's look at how we can help you'.
Answer key and self-check
Type what you wrote and hit mark. Hide the key first if you haven't done the part yet. Every question number jumps to its explanation.
Q
Your answer
Answer
Questions 1-10 · Note completion (ONE WORD AND/OR A NUMBER)
How to attack this block: A doctor's checklist, so each question is a clear signpost for the next gap. Julie keeps giving two details where only one fits: her old job and her new one, a recent time and a longer one, a holiday sport and a regular one. Ask yourself which detail matches the note's exact wording.
Question 1
Answer: 219 442 9785Right after Carl confirms her full name
Also accepted: 2194429785
What is Julie's contact phone number?
And can I have a contact phone number? … It's 219 442 9785.
Question says → You hear
Contact phonecan I have a contact phone number
Why: Julie reads the number in three groups. Write all ten digits; with or without spaces is fine.
The trap: No competing number, but long numbers are lost on a single digit. Write as you hear it and check you have ten.
Question 2
Answer: 10 OctoberWhen Carl checks her date of birth
Also accepted: 10th October
What is the day and month of her birth?
October tenth. 1992. … Oh, I actually have 1991, I'll just correct that now.
Question says → You hear
Date of birthOctober tenth
Why: The year is already printed, so the gap only needs the day and month: 10 October (10th October also accepted).
The trap: The fuss is about the year: Carl's records say 1991 and he corrects it to 1992. That's a distraction, since the year isn't the gap.
Question 3
Answer: managerWhen Carl asks if she has an occupation
What is her job now?
I started off as a waitress there a few years ago and I'm a manager now.
Question says → You hear
works as aI'm a manager now
Why: 'Now' tells you the current job. The note says 'works as', present tense, so manager.
The trap: Waitress is her first job there, a few years ago. Restaurant is where she works, not what she does.
Question 4
Answer: CawleyThe last personal detail, before they talk about the problem
What is the name of her insurance company?
Cawley Life Insurance, that's C-A-W-L-E-Y.
Question says → You hear
Life InsuranceCawley Life Insurance
Why: Julie spells the name letter by letter. 'Life Insurance' is printed, so you only write Cawley, with a capital C.
The trap: Spelling, not meaning. Cowley or Crawley loses the mark, so write the letters as she says them.
Question 5
Answer: kneeWhen Carl asks what brought her in today
Where is her pain?
I've been getting a pain in my knee, the left one.
Question says → You hear
pain in her lefta pain in my knee, the left one
Why: The note puts 'left' before the gap, and the recording puts it after: 'my knee, the left one'. The answer is knee.
The trap: Legs come up later ('your legs are getting quite a pounding'), but the pain is specifically in the knee.
Question 6
Answer: 3 weeksWhen Carl asks how long she's been aware of it
Also accepted: three weeks
How long ago did the pain start?
It's been worse for the last couple of days, but it's three weeks since I first noticed it.
Question says → You hear
When it beganit's three weeks since I first noticed it
Why: 'Since I first noticed it' gives you the start. 'Ago' is printed, so write 3 weeks (or three weeks): a number and one word is within the limit.
The trap: 'A couple of days' is said first, but it's when the pain got worse, not when it began. Carl's 'a few days' is just his guess.
Question 7
Answer: tennisWhen Carl asks if she does sport regularly
What kind of club does she belong to?
Yes, I play a lot of tennis. I belong to a club so I go there a lot.
Question says → You hear
belongs to a ... clubI play a lot of tennis. I belong to a club
Why: Tennis comes just before she says she belongs to a club, so it's a tennis club.
The trap: Swimming and running come after, but neither is linked to a club.
Question 8
Answer: runningWhen Carl asks about other types of exercise
What does she do regularly?
I sometimes do a little swimming, but usually just when I'm on vacation. But normally I go running a few times a week
Question says → You hear
goes ... regularlynormally I go running a few times a week
Why: 'Normally ... a few times a week' is regular, and 'goes' in the note matches 'I go running'.
The trap: Swimming is heard first, and 'go swimming' fits the grammar too. But she only swims on holiday, which isn't regular.
Question 9
Answer: shoulderWhen Carl asks if she's had any problems before
What did she injure last year?
I did have an accident last year when I slipped and hurt my shoulder, but that's better now.
Question says → You hear
injured her ... last yearhurt my shoulder
Why: 'Hurt' is 'injured', and 'last year' is in both. The answer is shoulder.
The trap: She says 'not with my legs' just before, which might make you write leg or knee. The past injury was her shoulder.
Question 10
Answer: vitaminsThe last question, about regular medication
What does she take regularly?
Well, I take vitamins but that's all.
Question says → You hear
no regular medication apart fromI take vitamins but that's all
Why: 'But that's all' means vitamins are the only thing she takes regularly. Keep the plural.
The trap: Tylenol is medication she mentioned earlier, but she takes it for the pain and doesn't like to keep taking it. It isn't regular medication.
Swimming is mentioned first, but only 'when I'm on vacation'. Running, three or four times a week, is what she does regularly.
Words from this recording worth keeping
occupation(Personal information)
your job
gradually(Details of the problem)
slowly, over a period of time
medication(Details of the problem)
medicine you take for an illness or pain
heat treatment(Details of the problem)
putting something warm on an injury to help it
competitive(Sport)
keen to win against others
a pounding(Sport)
a lot of hard, repeated hits or pressure
allergies(Medical history)
bad reactions of the body to certain foods or substances
on a regular basis(Medical history)
often and at fixed times
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The rest of Cambridge 14 Test 2 Listening
Part 1 · Questions 1-10 · You're hereTotal Health Clinic