Cambridge IELTS 14, Test 2, Listening Part 1

    Total Health Clinic: listening answers and explanations

    Julie Garcia visits the Total Health Clinic for the first time. Dr Carl Rogers checks her personal and insurance details, then asks about the pain she has been having, how she has treated it, the sport she does and her medical history.

    Questions 1-10 · 10 marks · 1 question block

    How the answers come

    Ten gaps in order, all from Julie's answers to Carl's questions. Questions 1-4 are personal details, 5-6 the problem, 7-10 sport and medical history. Carl moves to the problem with 'let's look at how we can help you'.

    Answer key and self-check

    Type what you wrote and hit mark. Hide the key first if you haven't done the part yet. Every question number jumps to its explanation.

    QYour answerAnswer
    Questions 1-10 · Note completion (ONE WORD AND/OR A NUMBER)
    1
    219 442 9785Also accepted: 2194429785
    2
    10 OctoberAlso accepted: 10th October
    3
    manager
    4
    Cawley
    5
    knee
    6
    3 weeksAlso accepted: three weeks
    7
    tennis
    8
    running
    9
    shoulder
    10
    vitamins
    Note completion (ONE WORD AND/OR A NUMBER)

    Questions 1-10

    How to attack this block: A doctor's checklist, so each question is a clear signpost for the next gap. Julie keeps giving two details where only one fits: her old job and her new one, a recent time and a longer one, a holiday sport and a regular one. Ask yourself which detail matches the note's exact wording.

    Question 1

    Answer: 219 442 9785Right after Carl confirms her full name

    Also accepted: 2194429785

    What is Julie's contact phone number?

    And can I have a contact phone number? … It's 219 442 9785.

    Question says → You hear

    • Contact phonecan I have a contact phone number

    Why: Julie reads the number in three groups. Write all ten digits; with or without spaces is fine.

    The trap: No competing number, but long numbers are lost on a single digit. Write as you hear it and check you have ten.

    Question 2

    Answer: 10 OctoberWhen Carl checks her date of birth

    Also accepted: 10th October

    What is the day and month of her birth?

    October tenth. 1992. … Oh, I actually have 1991, I'll just correct that now.

    Question says → You hear

    • Date of birthOctober tenth

    Why: The year is already printed, so the gap only needs the day and month: 10 October (10th October also accepted).

    The trap: The fuss is about the year: Carl's records say 1991 and he corrects it to 1992. That's a distraction, since the year isn't the gap.

    Question 3

    Answer: managerWhen Carl asks if she has an occupation

    What is her job now?

    I started off as a waitress there a few years ago and I'm a manager now.

    Question says → You hear

    • works as aI'm a manager now

    Why: 'Now' tells you the current job. The note says 'works as', present tense, so manager.

    The trap: Waitress is her first job there, a few years ago. Restaurant is where she works, not what she does.

    Question 4

    Answer: CawleyThe last personal detail, before they talk about the problem

    What is the name of her insurance company?

    Cawley Life Insurance, that's C-A-W-L-E-Y.

    Question says → You hear

    • Life InsuranceCawley Life Insurance

    Why: Julie spells the name letter by letter. 'Life Insurance' is printed, so you only write Cawley, with a capital C.

    The trap: Spelling, not meaning. Cowley or Crawley loses the mark, so write the letters as she says them.

    Question 5

    Answer: kneeWhen Carl asks what brought her in today

    Where is her pain?

    I've been getting a pain in my knee, the left one.

    Question says → You hear

    • pain in her lefta pain in my knee, the left one

    Why: The note puts 'left' before the gap, and the recording puts it after: 'my knee, the left one'. The answer is knee.

    The trap: Legs come up later ('your legs are getting quite a pounding'), but the pain is specifically in the knee.

    Question 6

    Answer: 3 weeksWhen Carl asks how long she's been aware of it

    Also accepted: three weeks

    How long ago did the pain start?

    It's been worse for the last couple of days, but it's three weeks since I first noticed it.

    Question says → You hear

    • When it beganit's three weeks since I first noticed it

    Why: 'Since I first noticed it' gives you the start. 'Ago' is printed, so write 3 weeks (or three weeks): a number and one word is within the limit.

    The trap: 'A couple of days' is said first, but it's when the pain got worse, not when it began. Carl's 'a few days' is just his guess.

    Question 7

    Answer: tennisWhen Carl asks if she does sport regularly

    What kind of club does she belong to?

    Yes, I play a lot of tennis. I belong to a club so I go there a lot.

    Question says → You hear

    • belongs to a ... clubI play a lot of tennis. I belong to a club

    Why: Tennis comes just before she says she belongs to a club, so it's a tennis club.

    The trap: Swimming and running come after, but neither is linked to a club.

    Question 8

    Answer: runningWhen Carl asks about other types of exercise

    What does she do regularly?

    I sometimes do a little swimming, but usually just when I'm on vacation. But normally I go running a few times a week

    Question says → You hear

    • goes ... regularlynormally I go running a few times a week

    Why: 'Normally ... a few times a week' is regular, and 'goes' in the note matches 'I go running'.

    The trap: Swimming is heard first, and 'go swimming' fits the grammar too. But she only swims on holiday, which isn't regular.

    Question 9

    Answer: shoulderWhen Carl asks if she's had any problems before

    What did she injure last year?

    I did have an accident last year when I slipped and hurt my shoulder, but that's better now.

    Question says → You hear

    • injured her ... last yearhurt my shoulder

    Why: 'Hurt' is 'injured', and 'last year' is in both. The answer is shoulder.

    The trap: She says 'not with my legs' just before, which might make you write leg or knee. The past injury was her shoulder.

    Question 10

    Answer: vitaminsThe last question, about regular medication

    What does she take regularly?

    Well, I take vitamins but that's all.

    Question says → You hear

    • no regular medication apart fromI take vitamins but that's all

    Why: 'But that's all' means vitamins are the only thing she takes regularly. Keep the plural.

    The trap: Tylenol is medication she mentioned earlier, but she takes it for the pain and doesn't like to keep taking it. It isn't regular medication.

    The questions most people get wrong

    Question 6

    'The last couple of days' comes first, and that's when it got worse. The note asks when it began, and she first noticed it three weeks ago.

    Question 3

    Waitress is said first and is a clear job word. But she started as a waitress years ago and is a manager now, and the note asks what she works as.

    Question 8

    Swimming is mentioned first, but only 'when I'm on vacation'. Running, three or four times a week, is what she does regularly.

    Words from this recording worth keeping

    occupation(Personal information)
    your job
    gradually(Details of the problem)
    slowly, over a period of time
    medication(Details of the problem)
    medicine you take for an illness or pain
    heat treatment(Details of the problem)
    putting something warm on an injury to help it
    competitive(Sport)
    keen to win against others
    a pounding(Sport)
    a lot of hard, repeated hits or pressure
    allergies(Medical history)
    bad reactions of the body to certain foods or substances
    on a regular basis(Medical history)
    often and at fixed times

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