Kaeden, a supervisor at a supermarket, welcomes Charlotte on her first day. He explains the practical steps (lockers, HR, uniform, where to find him), then goes through her tasks in the bakery, at the sushi counter and on the meat and fish counters.
Questions 1-10 · 10 marks · 2 question blocks
Two blocks, both in order. Questions 1-6 are the first-morning practicalities; 7-10 follow her three work areas in the order of the table. Kaeden gives every answer except 3, which Charlotte says herself.
Type what you wrote and hit mark. Hide the key first if you haven't done the part yet. Every question number jumps to its explanation.
| Q | Your answer | Answer |
|---|---|---|
| Questions 1-6 · Note completion (ONE WORD AND/OR A NUMBER) | ||
| 1 | KaedenAlso accepted: kaeden | |
| 2 | lockerAlso accepted: lockers | |
| 3 | passport | |
| 4 | uniform | |
| 5 | thirdAlso accepted: 3rd | |
| 6 | 0412 665 903Also accepted: 0412665903 / 0412-665-903 | |
| Questions 7-10 · Table completion (ONE WORD ONLY) | ||
| 7 | yellow | |
| 8 | plastic | |
| 9 | ice | |
| 10 | gloves | |
How to attack this block: Expect a spelled name, a document, a floor number and a phone number read as digits. Write numbers as digits and group the phone number the way it's read out. Two of the gaps have an alternative mentioned and rejected, so wait for the confirmation.
Also accepted: kaeden
What is the supervisor's name?
It's Kaeden. Don't worry. People often get my name wrong; they never know how to spell it. It's K-A-E-D-E-N
Why: He corrects 'Aiden' and spells his name letter by letter. Copy it exactly, with a capital K.
The trap: Aiden is the wrong name Charlotte uses. Kayden or Kaiden are common misspellings.
Also accepted: lockers
Where should Charlotte leave her coat and bag?
Put your coat and rucksack in one of the lockers there. Take whichever one is free.
Question says → You hear
Why: 'Rucksack' becomes 'bag', and the place is the lockers in the staffroom. The key accepts locker or lockers.
The trap: The key comes up next, but it's for the locker. Leave it in the door at the end of the day.
What document's number does HR need?
I was told to bring my passport with me. HR need to take a note of the number in it.
Question says → You hear
Why: Charlotte says it herself: HR take the number from her passport.
The trap: Kaeden mentions an ID card as an option, but Charlotte doesn't have one, so passport stays.
What does Tiffany give Charlotte?
Tiffany will give you a uniform. They have lots in different sizes
Question says → You hear
Why: 'Will give you' becomes 'to collect' from her side. The thing collected is a uniform.
The trap: The badge comes earlier, from the front desk, not from HR.
Also accepted: 3rd
Which floor is the HR office on?
The staffroom's on the first floor, and HR are a couple of floors above that, on the third floor.
Question says → You hear
Why: First floor plus 'a couple' is the third floor, and he says so. Third or 3rd are accepted.
The trap: First floor is said first, but it's the staffroom. 'A couple' is two floors up, not the answer itself.
Also accepted: 0412665903 / 0412-665-903
What is the supervisor's mobile number?
It's oh-four-one-two double-six-five nine-oh-three.
Question says → You hear
Why: Turn the spoken number into digits: oh is 0, double-six is 66. That gives 0412 665 903.
The trap: 'Double-six-five' means 665, not 65 or 6665. Writing the 0 as the letter O also loses the mark.
How to attack this block: Each row matches one work area, and the tasks are printed, so you can track where Kaeden is. The gaps are short describing words or nouns (a colour, a material, a substance, a piece of clothing). One word only.
What colour labels should she use for new prices?
When something needs a new price label, put a yellow one on the package, next to the original price.
Question says → You hear
Why: 'A yellow one' refers back to a new price label, so the labels are yellow.
The trap: Throwing old items away comes up first, but it's not part of the labelling task.
What kind of boxes should she re-stock at the sushi counter?
You'll see lots of flat cardboard boxes at one end of the counter. Beneath those is where we keep the plastic boxes - we run out of those really quickly
Question says → You hear
Why: The plastic boxes run out fast, so she brings more: that's re-stocking. The gap is plastic.
The trap: Cardboard is said first, but those boxes are just a landmark. The ones that run out are under them.
What does she collect from the cold-room for the fish?
The fish is laid on ice, but when that starts to melt, you'll need to get more from the cold-room.
Question says → You hear
Why: 'Get more' refers back to the ice the fish lies on. 'Get from the cold-room' becomes 'collect from the cold-room'.
The trap: Fish is in the note already. Don't write what you collect it for; write what you collect.
What special item must she wear?
You won't be serving customers directly, so no. But make sure you put on thermal gloves when you take anything out of the cold-room.
Question says → You hear
Why: 'Make sure you put on' becomes 'must wear', and 'thermal' becomes 'special'. The gap is gloves.
The trap: Hat is the item Charlotte asks about, and Kaeden says no. 'Thermal' is the adjective, already covered by 'special'.
Charlotte gets his name wrong ('Aiden'), and Kaeden spells it out: K-A-E-D-E-N. The A before E is where most people slip.
The staffroom is on the first floor and HR is 'a couple of floors above that'. You have to do the maths, but Kaeden then says it: the third floor.
Charlotte asks about a hat, and Kaeden says no. What she must wear is thermal gloves. 'Special' in the note replaces 'thermal', so write gloves.
The full Cambridge 19 Test 4 listening paper with the real audio: all four parts, played once, marked the moment you finish. Already done it? Take it again and listen for the traps this page showed you.
Cambridge IELTS 19, Test 4, Listening Part 1. The recording, transcript and questions belong to Cambridge University Press and are not reproduced here. We quote short extracts of the transcript only as evidence for our own commentary, and the answers are published for self-marking. Get the book for the full material, or sit the test on Langujet.
