Travel Expo staff orientation: listening answers and explanations
Jenny Stewart, the staff manager at an exhibition centre, welcomes temporary staff hired for an international travel exhibition. She explains which colour team each kind of worker joins, then runs through the rest of the day's orientation programme.
Jenny gives every answer, in order. Questions 11-13 come from the first half, where she sorts jobs into the four colour teams. 'Now that everyone knows what team they're in' marks the switch to the programme table, which she reads out from top to bottom.
Answer key and self-check
Type what you wrote and hit mark. Hide the key first if you haven't done the part yet. Every question number jumps to its explanation.
How to attack this block: Several jobs are mentioned for each team, and similar jobs go to different teams: ticket stamping versus ticket handing out, directing cars versus directing people, chefs versus waiters. Listen to the exact job, not just a key word like 'tickets' or 'directing'.
Question 11
Answer: DRight after the phone staff join the red team
Which team checks entrance tickets?
Now we've also put the entrance staff on the red team and you'll be stamping the entrance tickets
Question says → You hear
checking entrance ticketsstamping the entrance tickets
Why: Stamping tickets at the entrance is checking them, and the entrance staff are on the red team: D.
The trap: B, yellow, is the trap: 'those of you involved in distributing entrance tickets' are yellow, said straight after. Giving out tickets is not checking them.
Question 12
Answer: AWhen Jenny moves to the hospitality staff
Which team prepares refreshments?
So the chefs among you and the kitchen hands will all need a blue t-shirt
Question says → You hear
preparing refreshmentsthe chefs among you and the kitchen hands
Why: Chefs and kitchen hands prepare the food, and they're in the blue team: A.
The trap: Waiting staff and bar staff are on the yellow team. They serve food and drink, but they don't prepare it.
Question 13
Answer: CAfter the waiting and bar staff
Which team directs traffic in the car parks?
Those who will be monitoring and directing the traffic in the car parks are on the green team
Question says → You hear
directing car-park trafficdirecting the traffic in the car parks
Why: Car-park traffic goes to the green team: C.
The trap: Straight after, attendants 'direct the human traffic' in the hall, and they're red. Same verb, different traffic.
Table completion (NO MORE THAN THREE WORDS AND/OR A NUMBER)
Questions 14-20
How to attack this block: The programme goes in time order, and each slot comes with a place and a person. Listen for place names (ground floor, Lecture Room 311, Main Hall) and titles with capitals. Several floors are mentioned, so match each one to the right event.
Question 14
Answer: taxAt 9.30, when Anne from accounts is introduced
What forms will Anne Smith hand out?
She will also be handing out your tax forms
Question says → You hear
will give out the ... formshanding out your tax forms
Why: 'Handing out' matches 'give out', and the forms are tax forms. One word: tax.
The trap: Pay is the other thing Anne deals with, and it's already in the table.
Question 15
Answer: securityWhen Peter Chen, the conference manager, is introduced
What arrangements will Peter Chen explain, besides fire exits?
He will also go through the security arrangements with you and show you the fire exits.
Question says → You hear
will explain about arrangements forgo through the security arrangements
Why: 'Go through' matches 'explain'. The gap goes before 'and fire exits', so security.
The trap: The plan of the conference centre is the first thing he covers, already in the table.
Question 16
Answer: ground floorAt 10.30, the coffee break
Where is the staff canteen?
there will be a coffee break in the staff canteen which is located down on the ground floor
Question says → You hear
go to Staff Canteen on thethe staff canteen which is located down on the ground floor
Why: The canteen is on the ground floor. Two words; 'the' is printed.
The trap: Level 2 (accounts) and the first floor (lunch) are other floors mentioned in the talk.
Question 17
Answer: lecture room 311When Jenny says they'll move to a different location after the break
Also accepted: Lecture Room 311 / room 311
Where is the video shown?
instead of coming back here we'd like you all to go to lecture room 311
Question says → You hear
Video Presentation - go togo to lecture room 311
Why: The video is in Lecture Room 311, on the same level as the talk. Write it in figures; Room 311 is also accepted.
The trap: 'Instead of coming back here' tells you the room changes. Don't write the current room.
Question 18
Answer: Safety at WorkStraight after the room number
What is the video called?
there you will be shown a video about important safety issues in the workplace called safety at work
Question says → You hear
video titlecalled safety at work
Why: 'Called' introduces the title: Safety at Work. Capitals are good practice for a title.
The trap: 'Safety issues in the workplace' describes the video's topic. The title is the shorter phrase after 'called'.
Question 19
Answer: Main HallWhen Jenny reaches lunch, the end of the morning
Where is the buffet lunch?
we'll be serving you a buffet lunch in the main hall which is on the first floor from 12 o'clock
Question says → You hear
go to the ... on 1st floorin the main hall which is on the first floor
Why: The lunch is in the Main Hall, which is on the first floor. Two words.
The trap: The staff canteen is where coffee is, not lunch.
Question 20
Answer: team leadersAt the very end, after lunch
Who will they meet after lunch?
After lunch you'll be divided up into your teams to meet your team leaders
Question says → You hear
Meet theto meet your team leaders
Why: They'll meet their team leaders. 'Team' alone isn't enough: it's the leaders they meet.
The trap: 'Teams' comes first in the same sentence, but they're divided into teams in order to meet the leaders.
Tickets come up twice: the entrance staff who stamp tickets are red, the staff who hand out tickets are yellow. The question says checking, which is stamping, so red.
Level 2, the ground floor and the first floor all come up. The canteen is on the ground floor; level 2 is Anne's office and the first floor is lunch.
Words from this recording worth keeping
recruited(Welcome)
hired for a job
run smoothly(Welcome)
happen without problems
colour coded(Teams)
marked with different colours to show groups
publicity leaflets(Red team)
printed sheets that advertise something
sheer numbers(Yellow team)
the very large number of people
orient yourselves(Peter Chen's talk)
work out where you are and how to find things
processed(Anne Smith's talk)
dealt with officially
fire exits(Peter Chen's talk)
doors used to escape in a fire
Sit this test on Langujet, then come back
The full Cambridge 6 Test 4 listening paper with the real audio: all four parts, played once, marked the moment you finish. Already done it? Take it again and listen for the traps this page showed you.
Cambridge IELTS 6, Test 4, Listening Part 2. The recording, transcript and questions belong to Cambridge University Press and are not reproduced here. We quote short extracts of the transcript only as evidence for our own commentary, and the answers are published for self-marking. Get the book for the full material, or sit the test on Langujet.
