Cambridge IELTS 7, Test 2, Listening Part 1

    Car insurance: listening answers and explanations

    Patrick Jones phones a motor insurance department to get a quote for his car. The woman takes his personal details, details of the car and his insurance history, the other driver, how the car is used, and then recommends a company and a price.

    Questions 1-10 · 10 marks · 1 question block

    How the answers come

    One form, strictly in order, and the woman asks a question for almost every line. Patrick gives nearly all the answers; only the last two (the company and the yearly cost) come from her, after she checks the computer.

    Answer key and self-check

    Type what you wrote and hit mark. Hide the key first if you haven't done the part yet. Every question number jumps to its explanation.

    QYour answerAnswer
    Questions 1-10 · Form completion (NO MORE THAN THREE WORDS AND/OR A NUMBER)
    1
    27 Bank Road
    2
    dentistAlso accepted: a dentist
    3
    Sable
    4
    Northern Star
    5
    stolen
    6
    Paynter
    7
    brother-in-law
    8
    workAlso accepted: to work / travel to work / travelling to work / traveling to work / travel work
    9
    Red Flag
    10
    450
    Form completion (NO MORE THAN THREE WORDS AND/OR A NUMBER)

    Questions 1-10

    How to attack this block: A question-and-answer form, so each of her questions tells you a gap is coming. Two names are spelled out letter by letter, which is your cue to copy the spelling exactly. Use the printed lines (start date, recommended arrangement) to check you haven't fallen behind.

    Question 1

    Answer: 27 Bank RoadRight after he gives his name

    What is his street address?

    It's 27 Bank Road. … 27 Bank Road. Is that in Greendale?

    Question says → You hear

    • Address: ..., Greendale27 Bank Road. Is that in Greendale

    Why: He gives the number and street, and she repeats it to check. Greendale is printed after the gap, so write only 27 Bank Road.

    The trap: The phone number, 730453, comes straight after and is also a number. It's already on the form.

    Question 2

    Answer: dentistStraight after the phone number

    Also accepted: a dentist

    What does he do for a living?

    And could I ask what your occupation is? … Dentist.

    Question says → You hear

    • Occupationcould I ask what your occupation is

    Why: The question uses the word on the form, occupation, and he answers in one word: dentist.

    The trap: No real distractor, but check your spelling: dentist, not dentest.

    Question 3

    Answer: SableAfter the engine size, when she asks for the make and model

    What is the car's model name?

    It's a Hewton Sable. … Could you spell the model name please? … Yes... S-A-B-L-E.

    Question says → You hear

    • ModelCould you spell the model name please

    Why: Hewton is the manufacturer, which is printed. The model is spelled out: S-A-B-L-E.

    The trap: Don't write 'Hewton Sable' in the model box; the make is already on the form. Sable can also be misheard as 'Table' or 'Saber' if you don't follow the spelling.

    Question 4

    Answer: Northern StarAfter the year the car was made

    Who was his previous insurer?

    we need to know the name of the company. … Yes... it was Northern Star.

    Question says → You hear

    • Previous insurance companywe need to know the name of the company

    Why: She asks for the name of his previous company and he says Northern Star. Two words, both capitalised.

    The trap: Red Flag is also an insurance company, but that's the one she recommends at the end, not his old one.

    Question 5

    Answer: stolenWhen she asks about claims in the last five years

    What happened to the car in 1999?

    Yes... one in 1999, … And what was the problem? … It was stolen... but...

    Question says → You hear

    • Car was ... in 1999It was stolen

    Why: He made one claim, in 1999, because the car was stolen. The form already has 'Car was', so write stolen.

    The trap: He starts to say more ('but...') and she cuts him off. Don't wait for extra details: the answer is the one word before.

    Question 6

    Answer: PaynterWhen she asks about other named drivers

    What is the other driver's surname?

    Simon Paynter, … Could you spell the surname please? … P-A-Y-N-T-E-R.

    Question says → You hear

    • SimonCould you spell the surname please

    Why: Simon is printed, so the gap is the surname he spells out: Paynter.

    The trap: It sounds just like 'Painter'. Only the spelling P-A-Y-N-T-E-R gets the mark.

    Question 7

    Answer: brother-in-lawStraight after the spelling of Paynter

    How is Simon related to Patrick?

    OK thank you... And what … is he to you? … He's my brother-in-law.

    Question says → You hear

    • Relationship to main driverHe's my brother-in-law

    Why: Brother-in-law is one hyphenated word, so it fits easily within three words.

    The trap: 'Brother' alone changes the meaning and isn't accepted.

    Question 8

    Answer: workWhen she asks what the car will be used for

    Also accepted: to work / travel to work / travelling to work / traveling to work / travel work

    What is the second use of the car, after social use?

    Well. . . mainly for social … Will you be using it to travel to work? … sometimes.

    Question says → You hear

    • Uses of car: socialWill you be using it to travel to work … sometimes

    Why: The woman suggests travel to work and he confirms with 'sometimes'. Work, to work or travel to work are all accepted.

    The trap: Social is already printed. And when she asks 'Anything else?', he says no, so don't add anything more.

    Question 9

    Answer: Red FlagWhen she says she's getting quotes on the computer

    Which company does she recommend?

    the best bet looks like being with a company called Red Flag.

    Question says → You hear

    • Name of companya company called Red Flag

    Why: 'The best bet' means the recommended option, which is the heading on the form. Red Flag, two words, capitalised.

    The trap: Northern Star is the earlier company. Make sure you're on the recommended arrangement now.

    Question 10

    Answer: 450Right after she names the company

    How much does the recommended insurance cost a year?

    And that comes out at $450 per year

    Question says → You hear

    • Annual cost$450 per year

    Why: 'Per year' is the paraphrase for annual. The dollar sign is printed, so write 450.

    The trap: He says it's lower than he's been paying, but no other figure is given. 1200 (engine size) and 1997 or 1999 are earlier numbers, not costs.

    The questions most people get wrong

    Question 8

    He says 'mainly for social use', and 'social' is already printed. The second use only comes when she asks if he'll use the car to travel to work, and he says 'sometimes'.

    Question 7

    Brother-in-law needs both hyphens and all three parts. 'Brother' alone loses the mark.

    Question 10

    A short answer with an easy number, but it comes from the woman and is easy to miss if you're still writing the company name. The dollar sign is printed, so write 450.

    Words from this recording worth keeping

    occupation(Personal details)
    the job you do
    make and model(Car details)
    the company that built a car and its specific name
    previous insurer(Insurance history)
    the company that insured you before
    claims(Insurance history)
    requests for money from an insurance company after a loss
    named drivers(Other drivers)
    other people officially allowed to drive the car
    quotes(Recommended insurance)
    prices offered for a service
    best bet(Recommended insurance)
    the most sensible choice

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